Driver's license category B

Highly motivated aviation professional with in-depth knowledge of people management, airport operations, customer service, ground handling and safety. Well known among industry colleagues for building strong teams, creating trustful relationship with all stakeholders and delivering on every promise. Have worked for different carriers like British Airways, BMED, bmi, Etihad Airways and most recently for Qatar Airways with overall 24 years in the industry. Leadership • Led Airline Operators Committee at Almaty airport as Chairman • Peer-elected representative to BMED company council (London), for CIS Region Organizational • Set-up new operational offices at Almaty, Astana, Kyiv, St. Petersburg • Formed Safety Board committee at Almaty airport People Management Skills • Developed direct reports and supported them in their development to become managers • Inspired teams to be continuously among top performers Aviation • Conducted GHA assessments at KBP, LED, JMK airports • Conducted Safety and Security cross audits (ALA, TSE, EVN, MSQ, BEG, FRU stations) • Implemented new processes in Load Control, Ground handling and Guest Service at different airports • Designed local procedures, check-lists to support implementation of company standards • Reviewed and prepared Ground Handling and SLA agreements in English and Russian language • Resolved Baggage Claims and Guests’ complaints During my employment with British Airways, BMED, bmi, Etihad Airways and Qatar Airways I completed over 130 IATA and airline courses covering following areas: • Load Control and Supervising Aircraft Loading (B777,B767,B757,A320, A321,A330,A340) • Ground handling, OPS management and Dangerous Goods (CAT 6,8,9,10) • Ramp Safety, Health and Safety, Aviation & Corporate Security, Emergency response and Media Training • Customer Service and People Management • Airline Systems (Load Control, Reservation & Ticketing, Check-in and editing, Baggage tracing)